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Warranty and Complaints

Something wrong with your order?


If there is something wrong with your order, please contact us as soon as possible.

How can I contact you?
Just Flow's contact information
Just Flow
Bizetlaan 5
4384 KP Vlissingen

You can contact us in several ways:
  • bye-mail at info [at] justflow.nl
  • by using the contactform
  • by phone (Monday-Friday), 31 118 - 49 19 49.


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More about product images
In most cases, especially where it concerns smaller items in our online shop, the product images are close-ups. The items seem bigger than they are in order to make it easier for you to closely examine them. In some cases multiple images are included so you can view an item from different angles and get a good impression.

The dimensions of the item are always listed in the article description so you can determine for yourself just how small, or big, an item is.

The images give a good impression of the items, but due to differences in monitor settings, the possibility remains that the colour of the actual item deviates from the images. The only adjustments that are made to images are lighting adjustment and egalising the background. The items themselves are never touched up, which may result in an item not looking its best because you can see every flaw magnified.

Sometimes the background influences the item's colour. Light and/or transparent crystals are tough to get right. On a white background they all but disappear when the background is egalised, and on a dark background, the background colour shines through.


What is your returns policy?
We're sorry but we are unable to offer a free international returns service. Returns must be made at your own cost. Please return using a standard trackable service.

Within the Netherlands, you need only pay shipping costs once, either the costs of shipping your order out to you, or the costs of the return shipment, whichever is lowest. For returning within the Netherlands you can request a return label. When you use a return label, the shipping costs for your order won't be refunded.

In addition to our returns policy, you can cancel your order with us at any time within 14 working days beginning on the day after you receive the product(s) which are subject to the contract ('cooling-off period').

To cancel your order, you must notify us by email info@justflow.nl or in writing within the 14 day Cooling-Off Period to Just Flow, Bizetlaan 5, 4384 KP Vlissingen, Netherlands

If you receive a faulty item and would like a refund, please send us a message. You can use our Contact Us page, simply to reply to one of the order status mails, or mail to info@justflow.nl, along with the name/product code of the item affected and the details of the problem, so that we may investgate this for you.

W'll examine the faulty product and get back to you with information of what refund you are entitled to via email within a reasonable period of time.

return form in Word-format or PDF-format, but you can also send an e-mail to klantenservice@justflow.nl or reply to one of your order status e-mails.

You do not need to cite a reason for returning your order, but it would be appreciated if you did, as that might help us improve Just Flow.

For hygiene reasons, pierced jewellery is non refundable.

If you have ordered essences and would like to return them, that is only possible if the bottle is still unopened. Our advise is to try out one essence first, so you can still send any unopened bottles back if you change your mind about them.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.

Please also note: Goods that are damaged, or show signs of wear and tear, may result in deductions from your refund to make up for any value lost.

After receipt of your return shipment you will be refunded within 2 weeks.

If you want to exchange and article, this will be seen as a new order and will incur new shipping fees.

For returns within the Netherlands you can request a return shipping label. The shipping fees will then be paid by Just Flow. In the event of using a prepaid return label you will not be refunded the shipping fees you paid when placing your order, which you normally would when cancelling the whole order. In almost all cases, however, that will be less expensive than paying for the return shipment yourself, as you pay only part of the shipping costs in most cases. For shipments within the Netherlands the rule is that you will only pay shipping fees once per order when you choose to return the whole shipment.
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