  
There are no products in your shopping cart yet.
What is your returns policy (retail customers only)?
Unfortunately we are unable to offer a free international returns service. Please return using a standard trackable service.
Within the Netherlands you need only pay shipping costs once, either the costs of shipping your order out to you, or the costs of the return shipment, whichever is lowest. For returning within the Netherlands you can request a return label. When you use a return label, the shipping costs for your order won't be refunded, but they will be the same or lower than the costs you incur when paying for the return shipment yourself.
In addition to our returns policy, you can cancel your order with us at any time within 14 working days beginning on the day after you receive the product(s) which are subject to the contract ('cooling-off period').
To cancel your order, you must notify us by email info@justflow.nl or in writing within the 14 day Cooling-Off Period to Just Flow, Gildeweg 18c Netherlands.
If you receive a faulty item and would like a refund, please send us a message. You can use our Contact Us page, simply to reply to one of the order status mails, or e-mail to info@justflow.nl, along with the name/product code of the item affected and the details of the problem, so that we may investgate this for you.
We' ll examine the faulty product and get in touch with information of what refund you are entitled to via email within a reasonable period of time.
If you want to return an item or cancel your order you can use the return form in Word-format or PDF-format, but you can also send an e-mail to Just Flow customer service or reply to one of your order status e-mails.
You do not need to cite a reason for returning your order, but it would be appreciated if you did, as that might help us improve our store.
For hygiene reasons, pierced jewellery is non refundable.
If you have ordered essences and would like to return them, that is only possible if the bottle is still unopened. Our advise is to try out one essence first, so you can still send back any unopened bottles back if you change your mind about them.
When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.
Please also note: Goods that are damaged, or show signs of wear and tear, may result in deductions from your refund to make up for any value lost.
After receipt of your return shipment you will be refunded within 2 weeks.
If you want to exchange and article, this will be seen as a new order and will incur new shipping fees.
For returns within the Netherlands you can ask for a return shipping label. The shipping fees will then be paid by Just Flow. In the event of using a prepaid return label you will not be refunded any shipping fees you paid when placing your order, which you normally would when cancelling the whole order. In almost all cases, however, that will be less expensive than paying for the return shipment yourself, as you pay only part of the shipping costs in most cases. For shipments within the Netherlands, the rule is that you will only pay shipping fees once per order when you choose to return the whole shipment.
Because there is the option to ask for a return label, unstamped shipments will not be accepted and incurred shipping fees will be deducted from the refundable amount.
Also, if a shipment is refused (sent return to sender without accepting it), or is not picked up at the service point, the return shipping costs (5,99 per box in the Netherlands, or the rate our shipping provider uses for your country) will be deducted from the refundable amount.
Unfortunately we are unable to offer a free international returns service. Please return using a standard trackable service.
Within the Netherlands you need only pay shipping costs once, either the costs of shipping your order out to you, or the costs of the return shipment, whichever is lowest. For returning within the Netherlands you can request a return label. When you use a return label, the shipping costs for your order won't be refunded, but they will be the same or lower than the costs you incur when paying for the return shipment yourself.
In addition to our returns policy, you can cancel your order with us at any time within 14 working days beginning on the day after you receive the product(s) which are subject to the contract ('cooling-off period').
To cancel your order, you must notify us by email info@justflow.nl or in writing within the 14 day Cooling-Off Period to Just Flow, Gildeweg 18c Netherlands.
If you receive a faulty item and would like a refund, please send us a message. You can use our Contact Us page, simply to reply to one of the order status mails, or e-mail to info@justflow.nl, along with the name/product code of the item affected and the details of the problem, so that we may investgate this for you.
We' ll examine the faulty product and get in touch with information of what refund you are entitled to via email within a reasonable period of time.
If you want to return an item or cancel your order you can use the return form in Word-format or PDF-format, but you can also send an e-mail to Just Flow customer service or reply to one of your order status e-mails.
You do not need to cite a reason for returning your order, but it would be appreciated if you did, as that might help us improve our store.
For hygiene reasons, pierced jewellery is non refundable.
If you have ordered essences and would like to return them, that is only possible if the bottle is still unopened. Our advise is to try out one essence first, so you can still send back any unopened bottles back if you change your mind about them.
When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.
Please also note: Goods that are damaged, or show signs of wear and tear, may result in deductions from your refund to make up for any value lost.
After receipt of your return shipment you will be refunded within 2 weeks.
If you want to exchange and article, this will be seen as a new order and will incur new shipping fees.
For returns within the Netherlands you can ask for a return shipping label. The shipping fees will then be paid by Just Flow. In the event of using a prepaid return label you will not be refunded any shipping fees you paid when placing your order, which you normally would when cancelling the whole order. In almost all cases, however, that will be less expensive than paying for the return shipment yourself, as you pay only part of the shipping costs in most cases. For shipments within the Netherlands, the rule is that you will only pay shipping fees once per order when you choose to return the whole shipment.
Because there is the option to ask for a return label, unstamped shipments will not be accepted and incurred shipping fees will be deducted from the refundable amount.
Also, if a shipment is refused (sent return to sender without accepting it), or is not picked up at the service point, the return shipping costs (5,99 per box in the Netherlands, or the rate our shipping provider uses for your country) will be deducted from the refundable amount.