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Frequently asked questions and a bit of extra information.

Can I change my order or add something to it?

Yes, you can, as long as your order hasn't been shipped yet. Opening a box is no problem, but if it's gone, it's gone :). You can contact us by e-mail, phone or the contact form. 

If you want to add something to your order, you can order it in the store and choose the shipping option 'I have already ordered, my order hasn't been shipped and I want to add something to it'. Pretty self-explanatory, really. 

Can you send me a sample of this jar/cap/bottle?

No, unfortunately that is not possible. We get quite a few requests and decided to draw a line and send no samples at all. Fortunately, you can order everything individually in the store, so you can pick and choose what items you would like to try. 

What size do I need for ... gr of this powder/herb/spice?

That's a tricky one, because the weight of something doesn't neccesarily say anything about the amount of space it takes up. Think about that joke 'what's heavier: a pound of lead or a pound of feathers?'. Both of them weigh the same, but the volume is a world of difference. 

The best way is to take a jar that you know the capacity of, or use measuring spoons to see how much room your item takes up. That gives you the best chance to choose the right size. 

Can I order a replacement lid for ...?

Accidents happen, so occasionally a jar or bottle hits the floor. If the glass breaks there's not much you can do, but sometimes you get lucky and the item lands upside down. In that case a replacement cap or lid can save the day. 

For several items, lids and jars are already in the store, the rest will be added over time or on request. 

Do the DIN18 closures fit the Miron cosmetic bottles?

No, unfortunately they don't. The CFL-15 and CFL-30 cosmetic bottles have a higher thread winding than the DIN18 bottles, which is why they are not interchangeable. 

A DIN18 cap on a CFL bottle leaves the bottom winding on the neck visible, and a CFL cap on a DIN18 bottle is guaranteed to leak, as the cap is higher than the neck of a DIN18 bottle, which leaves space for the contents to escape. 

The CFL-50 and CFL-100 bottles have a GCMI24 thread, which is too big for a DIN18 bottle, as one is 24mm in diameter and the other only 18.

The closures that fit the FL-200 will also fit the CFL-50 and CFL-100. Both have a GCMI24 thread.

The following is more of a service announcement:

Recycling

For packing and shipping your order, we use as much recycled filler material as possible. Boxes are a bit trickier to recycle, as most boxes that come in either have logos on them or have been recycled already and don't look their best anymore. 

The filler material is easier to recycle, all airbags, filler chips, filler paper and if possible bubble wrap as well are re-used. The open structured filler chips are made with starch and are bio-degradable, 

Another material you may occasionally find in your box are blue, yellow or grey foam strips. They are used as buffer between the wall of the box and glass items. This is also recycled material, it's used for protecting car windscreens.   

Firm filler chips are always recycled and made from styrofoam. If we have to use new chips, we go for the starch ones, as those are biodegradable. You can tell the difference by wetting them: the starch chips will dissolve in water. 

Violet glass goes in the glass container for green glass if you need to dispose of it.

Information about product images

Product images of the crystals in the store are almost all close-ups. Items are portrayed larger than they are, so you can get a good look at them. Some items have multiple images, so you can look at them from multiple sides.  

The product description lists the actual measurements, so you can get a clearer picture of the size of an item. If needed, use a ruler to make it visible for yourself how big (or small) an item is. This prevents disappointments afterwards, 

The images aim to give as clear a picture of an item as possible, but due to monitor settings colours can deviate a bit. The only edits used for product images are adjusting the background colour and texture and, if needed, lighting. The items themselves are not digitally enhanced, which is some cases can be a bit of a disadvantage, as close-ups can make items that look nice 'in real life' look worse than they are.  

Every line, crater and blemish is magnified. That can make an item look a bit ugly when it really is not, but then again, if you have any doubts whether you would like it, just pass on that item and look for something else. The close-ups are usually an advantage, as they show as much of an item as possible. 

Sometimes, the background colour influences the colour of an item. Light coloured and transparant crystals are tricky to get right. Using a white background makes them disappear when the background is made whiter, and a black background makes them seem darker. I'm always full of admiration when I see images of transparant and glass items on a white background. I haven't managed that yet, but I'll keep practising :)