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Just Flow Reward Point Program

With the reward point program at Just Flow, you can save reward points for a discount on future orders. You receive 1 point for each euro and each point has a value of € 0,05 excluding VAT.

Rewards points are awarded over the order total excluding VAT due to the combination of Just Flow carrying items with different VAT percentages and the reward point module using amounts excluding VAT. Shipping costs, surcharges and discounts are excluded.  

Redeeming reward points is possible on orders over € 20,- excluding VAT. Whether you redeem all of your reward points or only a portion of them is up to you. Joining the reward point program requires a customer account to register your reward points balance and orders. 

If any items are returned, the reward points accredited to that item will be deducted from your balance. If you redeemed reward points on your order and return one or more items, the reward points will be refunded first before any repayment in euros is made.

The full version of the conditions for the Just Flow reward point program is below:

General

  1. These conditions apply to the Just Flow Reward Point Program. 
  2. The Just Flow Reward Point Program is an online reward point/credits program on www.justflow.nl .
  3. By using the Reward Point Program you automatically agree to the terms and condtions described here. 

Participating

  1. All customers of Just Flow are eligible to join the reward points program. 
  2. Joining the reward points program is free of charge.
  3. Both Just Flow and the participants are bound to these terms and conditions.
  4. To participate in the reward points system, you will need a customer account. This is used to identify you and award the credits. You can create an account when finalising your order, or by clicking on 'Login' at the top right of any page and registering. 
  5. Personal details need to be completed fully and truthfully.
  6. Only fully completed account details can be used to join the reward points program. 
  7. Just Flow reserves the right to refuse an account creation request and/or to delete an account if there is abuse or misuse of the program.
  8. You can always check your reward points balance by logging into your account.
  9. No personal details will be supplied to third parties for the reward points program. 

Earning Reward Points

  1. Reward points are only awarded to active accounts.
  2. Reward points are not exchangeable or payable as cash and can only be redeemed online by placing an order in the online store at www.justflow.nl?Lng=en.
  3. Reward points are only awarded to orders that have been paid in full.
  4. Reward points are awarded automatically as soon as the status of an order is set to 'finalised'. This is the step after readying your order for shipping. 
  5. No reward points are awarded for past order, unless you create an account within one (1) week after your order and notify us you would like to join the reward points program. Points will then be added to your account manually.
  6. Reward points are not transferable
  7. Some (oracle) card decks are excluded from the rewards program.

The Points

  1. You receive 1 reward point for every € 1,- you spend on justflow.nl
  2. The reward points are awarded only on orders that are paid in full and are added to your balance after your order is shipped. 
  3. Shipping costs, surcharges and discounts are excluded from the reward points program. 
  4. Each reward point has a value of € 0,05 and can only be redeemed by placing an order in the online store at www.justflow.nl. There is a minimum order amount of € 20,- (approx. € 25,- including VAT) for redeeming award points and it's up to you how much points you redeem. You can choose to redeem the full balance or only part of it. 
  5. Points are awarded on the order amount excluding VAT, the reward point value is excluding VAT as well. The reason for this is that the store has products with different VAT percentage and the reward points module only registers amounts excluding VAT. By using the order amount excluding VAT, those differing VAT percentages are left out of the equation. 
  6. If items are returned, the points that were awarded for that item will be deducted from your reward points balance. 
  7. If a returned item was paid for by redeeming reward points, then your refund will be in reward points as well.
  8. If an order was partly paid for with redeemed reward points and partly in euros, and one or more items are returned, the redeemed reward points are refunded in full first before any refund in euros is made.
  9. Reward points can no longer be redeemed if an account is deactivated/removed.
  10. If extra points are rewarded, for example during promotional activities, and items from that order are returned, the extra points will be deducted from your points balance as well. 
  11. Just Flow reserves the right to exclude certain items or item groups from the reward points program. Due to the Dutch law on fixed book prices (Wvbp, wet op de vaste boekenprijs), new books are excluded from the reward points program. 

Privacy

  1. Complete and accourate personal details need to be provided when creating an account. 
  2. If incorrect details are provided, Just Flow reserves the right to exclude someone from participating in the reward points program.
  3. Any personal details that are provided are stored in the database and are subject to the GDPR regulations. A link to the privacy statement is located at the bottom of each page on justflow.nl.

In Closing

  1. Just Flow is authorised, at all times and without notice, to change the terms and conditions for the reward points program in the interim, or to change or end the program itself.
  2. If there is a situation that is not covered in these terms and conditions, Just Flow decides how to handle it. 
  3. If you have questions after reading these terms and conditions, please don't hesitate to ask. 
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